Common questions about Loop.

Yes. You need the Loop app to rent a power bank. Download it free from the App Store or Google Play, then scan the QR code on the station to start your rental.

Download the Loop app, find a nearby Loop station, open the app, and scan the QR code on the station. The station will release a charged power bank.

Your first 2 minutes are free. After that, rentals are £2 for the first hour, then £1 per additional hour, capped at £5 per day. There is no deposit — you pay only for the time you use. Maximum rental period is 72 hours, so the most a rental can cost is £15.

No. Loop does not hold a deposit. When you scan to rent, we authorise 50p as a card check to confirm the card is valid, and reverse it straight away — it is never taken. You are then charged only for the time you actually use.

The first 2 minutes of every rental are free. If a power bank turns out to be faulty or you change your mind, dock it again within 2 minutes and you pay nothing at all.

Charging stops the moment you dock the power bank at any Loop station, and the total for your rental is taken then. You are never billed for time after you return it.

Yes. Return the power bank to any Loop station in the network — it does not have to be the same venue where you rented it.

If the power bank is not returned within 72 hours, a one-off £20 charge applies and the power bank is yours to keep — it is treated as a purchase, so no refund is issued even if it is returned after this point. If you need help returning before the window closes, contact support@looppower.co.uk and we will assist.

Loop is live across South Wales — currently in Swansea and Cardiff, with Penarth opening soon and Newport next. Stations are placed in pubs, bars, cafés, restaurants, clubs, and entertainment venues. Download the app and the map shows all active stations near you.

We are actively adding stations across South Wales. Download the app now — station locations and live availability appear as venues come online. You can also check the Stations page for the latest coverage.

Slide the power bank into an open dock at any Loop station until you hear the click. Your rental stops immediately and charging ends there.

Find another nearby Loop station with open return slots. If you are stuck, email support@looppower.co.uk and we will help.

Return it to the nearest station and report the issue by email at support@looppower.co.uk. You will not be charged for a faulty unit.

Yes. A receipt is sent by email after every rental.

Yes. Each power bank includes built-in USB-C and Lightning cables, plus a USB-A port.

Email support@looppower.co.uk. Support is available daily from 06:00 to 23:00.

No. There is no cost to the venue. Loop provides, installs, and maintains the station at no charge.

Venues earn 20% revenue share on every rental made from their station. Revenue share is calculated automatically.

No. All payments are handled through the Loop app. Your staff never handle transactions, cash, or power banks.

Loop handles everything. We deliver, install, and maintain the station. If something goes wrong, we fix it — not you.

The station has a small indoor footprint. You will need a mains power socket nearby. We confirm placement details before installation.

Yes. Loop operates on a monthly rolling agreement with no minimum term. You can end the arrangement with reasonable notice.

Get in touch via the Partners page or email support@looppower.co.uk. The next step is a quick conversation to check suitability, space, and placement.