FAQ
Straight answers, no marketing fluff.
If you cannot find what you need, contact support and we will help you quickly.
What do I need to rent a power bank?+
Any contactless card or mobile wallet is accepted. You can also use the LOOP app to scan a QR code and manage receipts.
How do I return a power bank?+
Return it to any LOOP station. Slide the power bank into an open dock until you hear the click. Your rental stops immediately.
What if the station is full?+
The app shows nearby stations with open return slots. If you are stuck, contact support and we will release a return slot.
What happens if I am late returning?+
The daily cap applies for up to 48 hours. If a power bank is not returned within 48 hours, it is treated as overdue and a replacement fee may apply.
What if my power bank is faulty?+
Return it to the nearest station and report the issue in the app or by email. You will not be charged for the faulty unit.
Can I get a VAT receipt?+
Yes. Receipts and VAT invoices are sent by email and available in the LOOP app.
Do LOOP power banks work with USB-C and Lightning?+
Yes. Each power bank includes built-in USB-C and Lightning cables, plus a USB-A port.
How do I contact support?+
Email support@loop.energy or call 020 7946 0000. Support is available daily from 06:00 to 23:00.