Privacy notice

What we collect

• Contact details such as name and email address.
• Payment tokens and transaction references from our payment processor.
• Rental activity, including station location and return time.
• Support messages and call logs when you contact us.

How we use your data

• To provide rentals, billing, and receipts.
• To keep stations operational and prevent misuse.
• To respond to support requests and service updates.
• To improve station placement and availability.

Sharing

We share data only with trusted service providers such as payment processors, hosting providers, and customer support tools. We do not sell personal data.

Retention

We keep rental and billing records for as long as required by law and to resolve disputes. Support messages are retained for up to 24 months.

Your rights

You can request access, correction, or deletion of your personal data. Contact us at privacy@loop.energy and we will respond within 30 days.

Contact

For privacy enquiries, email privacy@loop.energy or write to LOOP Technologies Ltd, 21 Holborn Viaduct, London EC1A 2DY.